Bonjour,

We are an independent French Tour Operator, providing online services for tourists or businessmen coming to France. 

Through our fully owned websites,  http://www.e-channel-France.com and http://www.France-hotel-online.com, we intend to convince you that we are the traveller companion of choice for those visiting France.

We are craftsmen, and our services are focused on you, while many others use a mass approach and treat you like a number. 

Discover what our approach "le service compris" ( service included) means: 

  • we answer your requests within 12 hours by e-mail.
  • we assist you in organizing your trip to France.
  • You can reach us: by e-mail, by chat, or by phone:
(33)1.43.31.11.11 - Mon to Sat - 9 am to 8 pm, Paris time. 


- Why book your stay through us?

BECAUSE, WE ARE SPECIALISTS, Focused on France and your needs

  • You get a tailor-made service: we ASSIST you, in your language.
  • Your agent is a French native, your FRENCH TRAVELER COMPANION.
  • You can select from our wide range of offerings: hotels, packages, apartment for those planning longer stays…
  • You can choose a unique range of tours/visits/shows/shuttles, presented on E-Channel-France.
  • You SAVE up to 40%: Besides our continuously updated and negotiated Best Deals, you can enjoy our last minute offers at http://lastminute.France-hotel-online.com or benefit from our exclusive and specially negotiated  value package including Hotel B&B, tours & excursions, etc… You can find reviews of these on E-Channel-France.

- Our Best Deal hotels

As our business is totally focused on France, we can offer you the best deals available on the market place.

With us, no fake promotions, no disguised Low Season rates: 

We guarantee REAL discounts. You really SAVE money.

Besides, when choosing a Best Deal hotel, all breakfasts and city taxes are inluded in the price quoted.

Don't believe us ? Take the test ! Please compare our Best Deals hotels with those of other websites...

- How to book on www.France-hotel-online.com and e-Channel-France.com ?

1. Choose a hotel, apartment, château on France Hotel Online or a tour, excursion, revues or package on E-Channel-France.

2. Create an account if you do not already have one by clicking on « Reserve » or « Order ». This account will enable you to make all present and future reservations. So, do keep your username and password. Your account allows you to reserve both on France Hotel Online and E-Channel-France.

3. Fill in the reservation form and submit.

You request will processed within 12 hours.

If the product you requested is not available, we will suggest alternatives. 
 

- PAYMENT :

  • France-Hotel Online
1) « Best Deals » hôtels:

To offer you up to 30% discount, we buy in quantity, thus negotiating better prices. However, to block the rooms we need to pay for them. The rebates of buying in quantity are passed on to you. To help us maintain this practice, as soon as you confirm your reservation, we charge the full amount of your reservation on your credit card. We send you a Voucher: please print it out. You will have to show it at the hotel. It proves that you have nothing to pay (except extras: phone, drinks...). We only charge your credit card immediately if you have chosen a « Best Deal » Hotel. If you prefer paying at the hotel upon checking in/out, you can not benefit from these reduced rates. 
 

2) Regular offers:

If the hotel you have chosen is available, or if you have formally accepted the hotel suggested as an alternate, you will receive a confirmation of reservation by e-mail. Full Payment will be done at the hotel.

  • E-Channel-France
All the tours, revues, excursions or packages will be charged on your credit card within 7 days after your order.
 

- How to change your reservation.

  • France Hotel Online
- To lengthen your stay, please make a new reservation for the needed additional night(s).
- To shorten your stay, please e-mail us at [email protected] or call us at (33).1.43.31.11.11 (Paris Tme). We will keep a FF 300 handling fee.
  • E-Channel-France
- We will keep a FF 400 handling fee for changing a confirmed order (voucher issued).
 

- Cancellation policy / refund

  • France Hotel Online
The recent events in the US have forced us to modify our cancellation policy.
The recorded amount of cancellations now imperils not only airlines companies but all the travel industry.

Avoiding to travel now makes terrorists victorious again, by spreading terror over the business field.

To cut the domino effect, we decided in agreement with our american travel agents and tour operators to change the cancellation policy as follows :

Cancellation of a confirmed Best Deal hotel: we keep the reservation amount. It will be fully refunded with an additionnal 10% discount for your next reservation on www.france-hotel-online.com.

Cancellation of a confirmed Regular offer hotel: FF500 cancellation fees. This fee will also be reimbursed for your next reservation on www.france-hotel-online.com

This policy applies for ALL cancellations made from September 22nd inclusive, till the end of the current crisis.

I sincerely hope you will understand our effort and understanding as well as the necessary shared solidarity in this type of situation.

M.MOTTE
Sales Manager
  • E-Channel-France
We will keep a FF 400 handling fee for cancelling a confirmed order (voucher issued). There is no refund for late cancellation (72 hours).
 

- « No Shows ».

  • France-Hotel-Online
If you do not show up at the hotel where you are confirmed on the agreed upon arrival date, your credit card will be charged for :
- The amount of your reservation if your hotel is a Best Deal
- A FF 300 handling fee + one night (charged directly by the hotel) if your hotel is a regular hotel.
 
  • E-Channel-France


There is no refund.

- Glossary:

Regular hotel: hotels with which we have no specific agreements on tarifs and availability… You get the very same conditions as if you contacted the hotel directly. These Regular hotels are NOT part of the Best Deal menu.

Best Deal Hotel: hotels that we market at exceptional tarifs, accounting for our pre-payment and cancellation policies.

Handling Fees: they account for the time and care spent on each order, and include the banking fees related to credit card charge back.