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FAQ

1. About us

2. Guarantees offered by a French Travel Agency

3. What makes our offer so different?

4. Booking and amending a reservation.

5. Cancellation and “No-show”

6. Tours and excursions.

7. How are your price determined. Can I negotiate the price?

8. Why are you Paris Packages so special?

9. Can you accommodate groups?

10. Do you offer an affiliation or partnership program?

11. Paris Shuttle Service presentation.

12. Airport Shuttle Service presentation.

13. VIP Shuttle Service presentation.

14. Disneyland Paris Shuttle presentation.

15. Driver at your disposal Service presentation.

16. How to book the Paris Shuttle Service.

17. What are the Paris Shuttle terms of booking and cancellation?

18. How do I pay for Paris Shuttle Service?

19. What are the children rates?

20. How far in advance should I book Paris Shuttle Service?

21. How will I find you at the airport?

22. What are your opening hours?

23. What if your office is closed when I arrive?

24. What if the flight is early or delayed?

25. What are your cars like?

26. How do I know what time you will pick me up to go to the airport?

27. Where are the pick up and drop off points?

28. What areas do you operate?

29. How long takes to get from Paris to the airport and back?

30. How much luggage can I have in the shuttle?

31. Do you provide a child seat?

32. I don't speak French. What now?



 

1. About us


France Hotel Online is managed by Decouvertes, a registered travel agency created in 1998 and based in Paris. We operate under license number LI 075030017.
Specialist for France, we offer our customers :

  • A selection of handpicked hotels, with free room upgrade for our Coccon Hotels (see #3 below).

  • More than 100 tours & excursions in France

  • 2 apartments in Paris for short-term rental.

  • Restaurants recommendation close to your hotel or apartment.


Our selection of charming boutique hotels gets you the best France has to offer.

2. Guarantees offered by a French Travel Agency


France Hotel Online offers its clients solid guarantees as per French law regulating the tourism industry.

French laws are among the toughest of the world offering our clients the high security level.

We have subscribed and unlimited guarantee with APS - Professional Association of Solidarity in Tourism.


3. What makes our offer so different?


  • We are based in Paris, in the midts of our market and specialize in France only. Many hotels we present are not offered on major travel websites such as Travelocity or Expedia because they are too small, or wish to remain independent.

  • Cocoon Hotel is an exclusive program from France Hotel Online. Hotels participating in this program offer their France Hotel Online guests a free room upgrade if a room of a superior category is available at the time of check in. No need to call us or call the hotel. Just print the hotel’s presentation page and show it at the reception desk upon check in. If a room of superior category is available at that time, it’s yours at no extra cost!


4. Booking and amending a reservation.


Booking a hotel is a simple 3 steps process:

  • Select your hotel – most of our hotels present real-time availability

  • Fill in the reservation form,

  • Fill in the payment form. We charge you a 20% deposit.


Amending a reservation

  • To add a room, just make a new reservation.

  • To lengthen your stay, please make a new reservation for the extra night(s).

  • To shorten your stay, please reply to your confirmation email of the reservation and copy your hotel with your new dates on this email.


Your reservation is a biding contract; your hotel holds a room for the total length of your stay. If you do shorten your stay, the 18% deposit charged on your credit card upon reservation confirmation will not be refunded. The amount of deposit considered by hotel for final billing will be pro rated to the length of your stay.


Deposit for the cancelled part of your stay will not be refunded and can not be applied to your final bill.
Outstanding amount to be paid at the hotel for shortened stays : P(N-C)*0,82
Where : P is the Price per night, N the initial number of nights, and C the number of cancelled nights.


5. Cancellation and “No-show”


Cancellation & no show policies vary from one partner to the other.

Please check the "Terms & Conditions" link associated to your hotel or tour to learn more about them.

 

Cancellation fee:

  • Up to 72 hours before arrival *: 18% deposit

  • Late cancellation: 18% deposit + 1 night

  • No show: 18% deposit + 2 nights


* 1.00 PM is the default arrival time at the hotel


6. Tours and excursions.


All tours are combined with pick up at your hotel.

To pick you up for your tour, we need to know your hotel address (required in the tour reservation form). Therefore, we strongly recommend you book your hotel first and then your tour.


7. How are your price determined. Can I negotiate the price?


Hotels prices, promotions and availability are managed by hotels directly on our extranet.


By contract, hotels are obligated to give our clients a fair price, i.e. the best price they offer for their hotel on any other website.


Our system offers real time availability for most hotels : booking are confirmed immediately.

Even if low and high seasons still govern hotels pricing policies, yield management is now largely used and results often in a unique price per client.

If you are price sensitive and if you want to grab the best prices, you can:

  • Take advantage of our Cocoon Hotels and get a free upgrade

  • Make a last minute reservation (many hotels offer “real” discounts on unsold rooms starting from 5 days before client's arrival)

  • Use our price comparator to list best prices available for your rooms and dates



8. Why are you Paris Packages so special?


At € 69/night, our Paris Packages offer the best quality price ratio for a 3 star hotel in Paris.



9. Can you accommodate groups?


Yes. For larger groups - 10 rooms or more, please submit your reservation on request form for groups. We will reply to your request within 2 working days. We will negotiate for you directly with several hotels to offer you the best quality/price ratio. We can also organise excursions or meals in selected restaurant for your groups.


10. Do you offer an affiliation or partnership program?


We are open for any type of collaboration related to our core business : hotels, restaurants, chateaux, seminars.


11. Paris Shuttle Service presentation.

We are pleased to offer you a convenient and reliable Paris Shuttle Service :


  • Shared Airport Shuttle Service with transfert from Paris Airports (Roissy CDG, Orly, Beauvais) to Paris and all over France.


  • Private transfer/VIP Service.

  • Paris Shuttle to Disneyland and back


  • Driver at your disposal

  • An english-speaking driver meet you at your hotel or apartment in Paris.
  • He will be at your disposal all the time you need. After duration time he will drive you back to your hotel or Paris apartment. Read more about Driver at your disposal.
  • €75 for an hour. Check other rates.
  • Book now


12. Airport Shuttle Service presentation.


  • We operate between Paris Airports (Roissy CDG, Orly, Beauvais) to Paris, all France and vice versa.
  • An english-speaking driver will be wating for you at the airport, hotel or apartment in Paris.
  • You will be taken by minivan for 8 persones maximum. One may select an eight-person air-conditioned minivan that might be shared with other clients.
  • Rates presented are for a group. Check other rates.
  • Book now



From Airoport to Paris :

  • Your driver will be waiting for you at custom's exit with your name on a sign. Check meeting points at #21.
  • If you cannot find your driver, please call our office on our toll-free number. The toll free number is available FROM ANY PUBLIC PHONE : 0800 CDG ORY (0800 234 679). Do not use a card of any sort, just dial the number, and wait for an operator to take your call. If you want to call us on your mobile, you cannot use the toll free number, and must call us on +33 1 43 65 55 55. The operator will tell you how to locate your driver.
  • If your plane is early, a driver will be waiting for you.
  • If your plane is more than one hour late, another shuttle will pick you up.
  • 2 persons for € 34. Check other rates.
  • Book now


From Paris to the airport :

  • You will be picked up at your hotel. Driver will be waiting for you at the desk reception of your hotel or next to the gate of the apartment in Paris.

  • Please call 0.800.247.227 to confirm your shuttle, up to 3 hours before your scheduled departure time from the hotel or apartment.

  • Wait for the shuttle you have ordered even if it is few minutes late.

  • Customers who do not wait for the shuttle are not entitled to any refund.

  • 2 persons for € 34. Check other rates.
  • Book now


13. VIP Shuttle Service presentation.

 

  • VIP Service gives you a surety of having a vehicle exclusive. Our driver cannot take any other clients at the same time. You will have a car absolutely for you, your family or friends.
  • We operate between Paris Airports (Roissy CDG, Orly, Beauvais) to Paris, all over France and vice versa.
  • An english-speaking driver will be wating for you at the airport, hotel or apartment in Paris.

  • The shuttle service operates 24h/24h all week.

  • Free Baby Seats !
  • 2 persons for €85. Check other rates.
  • Book now

 

VIP  Shuttle from Airoport to Paris :

  • Your driver will be waiting for you at custom's exit with your name on a sign. Check meeting points at #21.
  • If you cannot find your driver, please call our office on our toll-free number. The toll free number is available FROM ANY PUBLIC PHONE : 0800 CDG ORY (0800 234 679). Do not use a card of any sort, just dial the number, and wait for an operator to take your call. If you want to call us on your mobile, you cannot use the toll free number, and must call us on +33 1 43 65 55 55. The operator will tell you how to locate your driver.
  • If your plane is early, a driver will be waiting for you.
  • If your plane is more than one hour late, another shuttle will pick you up.
  • 2 persons for € 85. Check other rates.
  • Book now


VIP Shuttle from Paris to the airport :

  • You will be picked up at your hotel. Driver will be waiting for you at the desk reception of your hotel or next to the gate of the apartment in Paris.

  • Please call 0.800.247.227 to confirm your shuttle, up to 3 hours before your scheduled departure time from the hotel or apartment.

  • Wait for the shuttle you have ordered even if it is few minutes late.

  • Customers who do not wait for the shuttle are not entitled to any refund.

  • 2 persons for € 85. Check other rates.
  • Book now


14. Disneyland Paris Shuttle presentation.

  • An English driver will be waiting for you at the airport,  hotel desk reception or apartment's gate and take you in comfort to Disneyland Resort Paris.
  • Your Paris Shuttle to Disneyland is organised in a non-smoking private car with air conditioning.
  • At return pick up time he will be waiting for you at the exit of Disneyland Parc and drive you back to the hotel.
  • One may select an eight-person air-conditioned minivan that might be shared with other clients.

  • The shuttle service operates 24h/24h all week. Free Baby Seats, upon request!

  • 2 persons for €125. Check other rates.

  • Book now



15. Driver at your disposal Service presentation.


  • An english-speaking driver will be waiting for you at your hotel reception desk or apartment's gate in Paris.
  • He will be at your disposal all the time you need.
  • After duration time he will drive you back to your hotel or Paris apartment.
  • The shuttle service operates 24h/24h all week.
  • €75 for an hour. Check other rates.
  • Book now



16. How to book the Paris Shuttle Service.


  • Choose the service and fill in the reservation form.
  • To book one of our services you need to use a Credit Card.
  • Your Credit Card will be charged with 18% of the total.
  • You will receive a voucher with reservation details.
  • Print the voucher and show it at the beginning of the shuttle. Check Booking and Cancellation Terms of Paris Shuttle.
  • Outstanding amount will be paid to the driver.

 


17. What are the Paris Shuttle terms of booking and cancellation?


Booking conditions:

  • Free for children under 3 years old.

  • Two pieces of luggage not exceeding 20 kilos for each passenger.

  • Additional items: 2 Euros.

  • Bicycles, animals and unusual luggage: 8 Euros extra.


Cancellation conditions:

  • 18% of deposit is not refunded.

  • Up to 48 hours before your scheduled arrival – 18% of deposi + €5,

  • Later than 48hours before your scheduled arrival – your Credit Card will be charged with total amount.



18. How do I pay for Paris Shuttle Service?
  • All online reservations are charged online with 18% of total by credit card on our secure website.
  • Outstanding amount will be paid to the driver.

  • You will be emailed a reservation voucher which need to be given to the driver.

  • You will receive all of the needed information on the voucher to make your trip effortless.



19. What are the children rates?


  • Free for children under 3 years old.
  • Children over 3 years old pay the adult fare.

20. How far in advance should I book Paris Shuttle Service?

  • We encourage to book the Paris Shuttle Service at least 24 hours before your arrival. We have enough time to process your request then.
  • In case of late reaservation we will do our best to accommodate any last minute requests.

21. How will I find you at the airport?


  • Your driver will be waiting for you at meeting points with your name on a sign.
  • If you cannot find your driver, please call our office on our toll-free number. The toll free number is available FROM ANY PUBLIC PHONE : 0800 CDG ORY (0800 234 679). Do not use a card of any sort, just dial the number, and wait for an operator to take your call. If you want to call us on your mobile, you cannot use the toll free number, and must call us on +33 1 43 65 55 55. The operator will tell you how to locate your driver.A Parishuttle agent will give you the meeting point with your driver.
  • The deluxe mini-vans are grey, and bear a green and golden "Airport Connection" logo.


Meeting point:

 

  • Roissy terminal 1 : meeting point :

    • terminal 2A, 2B, 2C,2D : gate 5
    • terminal 2F : gate 10
    • terminal 2E : gate 10
    • terminal 2G : gate orange

    •  

  • Orly Sud : new arrival deck

  • Ouest : new arrival deck

  • Beauvais : new arrival deck


 


 

22. What are your opening hours?


  • On the website you can make a reservation online at every moment.
  • The shuttle service operates 24h/24h all week.


23. What if your office is closed when I arrive?


  • If the office is closed, you will find the instructions on the voucher.
  • Your driver will be waiting for you at the meeting point.


24. What if the flight is early or delayed?


  • If your plane is early, a driver will be waiting for you.
  • If your plane is more than one hour late, another shuttle will pick you up.

 


25. What are your cars like?


  • The deluxe mini-vans are grey, and bear a green and golden "Airport Connection" logo.
  • All our vans are air-conditioned and non-smoking.

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26. How do I know what time you will pick me up to go to the airport?


  • You will find the informations of pick up time at your voucher.
  • Usually, we pick our client up to 3 hours before the scheduled flight time.



27. Where are the pick up and drop off points?


  • Our driver will pick you up from the meeting point and take you the hotel or apartment directly.
  • On departure we will pick you up from your hotel or apartment in Paris and drop you off at the terminal.


 


28. What areas do you operate?


  • We operate all over France.


29. How long takes to get from Paris to the airport and back?


  • The journey time depends on the traffic and your address in Paris.
  • It will take approximately one hour to reach your hotel.


30. How much luggage can I have in the shuttle?


 

  • Two pieces of luggage not exceeding 20 kilos for each passenger.

  • Additional items: 2 Euros.

  • Bicycles, animals and unusual luggage: 8 Euros extra.

 


31. Do you provide a child seat?


  • Yes, child seats are for free.
  • Upon request.


32. I don't speak French. What now?


  • Don't worry about that!
  • Our drivers speak English and French fluently.